SEND A POSY OR BUNCH FREE DELIVERY. SAME DAY DELIVERY IF ORDERED BEFORE 12PM

FAQs

 

NATIVES AND WILDFLOWERS

By definition our use of Wildflowers & Native Flowers encompasses all Natives used in the Australian Floral Industry most commonly Australian, South African and New Zealand Natives.

SECURE PAYMENTS

Our site is 'Shopify Secure' which means that Shopify complies with the highest Payment Card Industry (PCI) standards. We use an SSL Certificate to ensure complete 256-bit encryption security. 

DELIVERY

We deliver FREE  Tue - Sat (excluding Public Holidays). Same day Delivery for orders placed before 12PM.

Our Deliveries start at 12PM and we are unable to deliver before that time. (If you need a priority morning delivery email via the contact form and we will do our best for you).  We are unable to Deliver at a certain requested time as once the Drivers leave they are on a set Route. However, if there is going to be a problem with the delivery time please email asap and we will ask the Driver to 'tweak' their Route a bit.

Please ensure we have your contact number to ensure delivery of the flowers. If we are unable to deliver them we will call you to look at options such as re-direction. If we are unable to Deliver the flowers due to the wrong Address details we can re-deliver them the following working day for a $10 Delivery Fee.

If the Recipient is not at Home/Office/Hospital we try to find the safest way to leave the Delivery. If that is not an option we will call you. Please feel free to inform us of any surprises such as dogs, locked gates, etc. Thank You!

We will at all times attempt to deliver exactly what you ordered but due to Seasonal Availability this may not always be possible and we may need to substitute some flowers but always to equal or greater value. You are VERY important to us so in the advent that there is something that you are not happy about PLEASE contact us via our Contact Form or email hello@nativebunch.com.au and we will do our very best to resolve any issues.

If you have any further questions we welcome them via our Contact Form.

NativeBunch       ACN 34 387 815 989

email: hello@nativebunch.com.au

web:   nativebunch.com.au

 NativeBunch Privacy Policy
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.nativebunch.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@nativebunch.com.au or by mail using the details provided below:

NativeBunch
[Re: Privacy Compliance Officer]

Beacon Hill New South Wales AU 2100